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Clinic Procedures & Spa Policies


Spa Etiquette & Policy

ADVANCE BOOKING - Please reserve your treatment in advance by phone or online to ensure your preferred time is available; treatments are by appointment only.

New clients - 50% pre-payment via Credit Card/Direct Debit is required at the time of booking to confirm your treatment.

HEALTH CONDITIONS - Please inform us at the time of booking if you have any health issues or physical ailments that may be of concern such as High Blood Pressure, Heart Conditions, Infection, Disease, Allergies, Pregnancy or any other medical complications.

*Some spa services are ill-advised for certain conditions.

ALCOHOL -  It is recommended that you refrain from consuming alcohol 8 hours before your treatment.

ARRIVAL & DEPARTURE- New Clients, please arrive 10 minutes early to complete our New Client Questionaire. Then relax knowing you will receive the full benefits of your experience.

Please note late arrivals will not receive an extension to your scheduled treatment time as this would effect the next clients booking. Unless time permits, and then is charged accordingly. 

Due to restricted parking, departure 10-15 minutes after the completion of your treatment is recommended; this helps promote privacy for all clientele and safe access for the next client arrival.

MOBILE PHONE - Noise pollution adds to our everyday stress. Kindly turn off your mobile phone during your Naamba experience to ensure total relaxation.

CLEANLINESS In keeping with our commitment to cleanliness, safety and hygiene, our equipment is sterilised and sanitised after every service and treatment.

As a natural courtesy we ask that you arrive showered before your treatment. If you're coming directly from work, a filtered rainshower can be provided for a $4 surcharge; please notify us beforehand so this can be readily prepared for you.

PAYMENT - We accept cash and all major credit cards. Eftpos available.

Internet Bank Transfer is also an acceptable method of pre-payment; however please email or text a screenshot of your bank receipt if your treatment is within 48 hours.

*Naamba Health & Day Spa has a No Credit and No Refunds Policy.

NAAMBA HEALTH & DAY SPA - Is open Tuesday to Saturday. Late afternoon appointments available.

CANCELLATION POLICY - Your appointment time has been reserved especially for you. Please ensure you provide 24 hours Notice of Cancellation in order to avoid incurring 50% charge of the treatment cost. No show or cancellation within 3 hours of your appointment will incur 100% charge.

GIFT eVOUCHER POLICY - These are an ideal gift for spa enthusiasts. Select the value of your choice; $50 - $500 for Treatment or Spa Package. Easy payment via phone credit card transaction; your purchase receipt is then promptly sent via text and email. eVouchers are personalised and emailed same day.

Gift Vouchers are valid for 6 months. After the expiry date has passed the Voucher is null and void.  Any balance that remains after the expiry date will not be available for use. An extension of 6 months can be requested within 30 days of the Vouchers expiry with an admin cost of $50. Beyond this 30 day "grace period" no request for further extension will be approved. Extentions are only granted once.

If your unable to make your Gift Voucher appointment and do not provide 24 hours Notice of Cancellation, 50% charge will be deemed off the Voucher. No show will void the full treatment. *Gift Vouchers are non-refundable, and non-transferable.


Plan or inquire about your Naamba Spa Experience!


Book Online - or Call us on  PH 07 5326 3722 to make an appointment today!